Refund Policy

Effective Date: September 27, 2025

At Therareliefs, customer satisfaction is our top priority. This Refund Policy explains how we handle refund requests, what qualifies for a refund, and the steps you need to follow to ensure a smooth process.

1. Eligibility for Refunds

  • Refunds are available for orders returned within 30 days of delivery.

  • Products must be returned according to our Return Policy and in original, unused condition.

  • Defective or damaged products are eligible for refunds even if the 30-day window has passed, provided the issue is reported promptly.

  • Personalized or custom items are not eligible for refunds unless defective or damaged during shipping.

2. How to Request a Refund

To request a refund:

  1. Contact our support team at support@therareliefs.com.

  2. Include your order number and reason for the refund.

  3. Our team will review your request and provide a Return Authorization if the item qualifies.

  4. Follow the instructions provided to ship the item back to us.

Tip: Use a trackable shipping method to ensure the return reaches us safely.

3. Refund Processing

  • Once we receive your returned item, it will be inspected to confirm eligibility.

  • Refunds are typically processed within 5–10 business days after inspection.

  • Approved refunds will be issued to the original payment method used during purchase.

  • You will receive an email confirmation once your refund has been processed.

4. Partial Refunds

  • Partial refunds may be issued for items that are not returned in their original condition, missing accessories, or showing signs of use.

  • Any shipping costs associated with the original purchase may not be refunded unless the item was defective.

5. Non-Refundable Items

  • Personalized or custom orders (unless defective)

  • Items damaged due to misuse, accidents, or unauthorized repairs

  • Gift cards and promotional items (unless specified)

6. Refund Timeline

  • Return Received & Inspected: 1–3 business days

  • Refund Processed: 5–10 business days

  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

7. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact support immediately at support@therareliefs.com with your order number and photos.

  • Our team will work to resolve the issue promptly and ensure you receive a replacement or refund.

8. Contact Us

For any questions regarding refunds, returns, or eligibility:
Email: support@therareliefs.com

We are committed to providing a transparent, fair, and hassle-free refund process for all our customers.