Shipping Policy

Effective Date: September 27, 2025

At Therareliefs, we are committed to providing a smooth and reliable shipping experience. This Shipping Policy outlines how your orders are processed, shipped, and delivered, so you know exactly what to expect.

1. Order Processing

  • Orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Please ensure your shipping information is complete and accurate to prevent delays.

2. Shipping Methods & Estimated Delivery Times

Shipping Method Estimated Delivery Time Notes
Standard Shipping 5–7 business days Free on orders over $50
Expedited Shipping 2–4 business days Additional cost applies
International Shipping Varies by country (7–21 days) Customs fees may apply

Please note: Delivery times are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.

3. Shipping Costs

  • Free Standard Shipping on orders over $50.

  • For orders under $50, shipping costs are calculated at checkout based on location and weight.

  • Expedited shipping options will be shown at checkout for faster delivery.

4. Order Tracking

  • After your order ships, you will receive a shipping confirmation email with a tracking number.

  • You can track your shipment using the carrier’s website to stay updated on delivery status.

  • If you experience issues with tracking, contact our support team at support@therareliefs.com.

5. International Shipping

  • We currently ship to select international destinations.

  • Shipping costs and delivery times vary by country.

  • Customers are responsible for any import duties, taxes, or customs fees that may apply.

  • Please check your local regulations before ordering.

6. Lost, Damaged, or Incorrect Packages

  • If your package is lost in transit, damaged, or contains the wrong item, contact support@therareliefs.com immediately.

  • Provide your order number and a description or photo of the issue.

  • Our team will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

7. Address Changes & Delivery Issues

  • Orders cannot be changed once processed. Please double-check your shipping information before submitting your order.

  • If a package is returned due to an incorrect or incomplete address, the customer is responsible for reshipping costs.

  • If your package is delayed, please contact our support team to investigate with the carrier.

8. Shipping Restrictions

  • Certain locations may have restrictions on delivery due to local regulations or carrier limitations.

  • We reserve the right to refuse shipping to addresses that cannot be serviced reliably.

9. Shipping Guarantees

  • While we strive to meet all delivery estimates, we cannot guarantee exact delivery dates due to factors outside our control, including carrier delays, weather, or customs processing.

  • Our priority is ensuring your order reaches you safely and in a timely manner.

10. Contact Us

For any questions regarding shipping, delivery times, or order issues, please contact us:
Email: support@therareliefs.com

We are committed to providing excellent customer service and will respond promptly to all inquiries.